What Does Customer Service Do At United Airlines

Updated Jun 7, 2022

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Found 300 of over 5,216 reviews

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What people are saying near United Airlines

Ratings past Demographics

This rating reflects the overall rating of United Airlines and is not afflicted past filters.

Race / Ethnicity

• Race / Ethnicity
• Gender
• Sexual Orientation
• Disability
• Parent or Family Caregiver
• Veteran Status

Want more demographic options?

1. Pros

   United is a great place to work.

   Cons

   No cons, information technology is always a bit stressful working with the public

   Continue reading

2. Current Employee, less than 1 yr

   Love it

   Jun half-dozen, 2022 - Customer Service Representative

   Recommend

   CEO Approval

   Concern Outlook

   Pros

   I similar information technology considering I love engaging with the customers

   Cons

   Wish the employees that have been in that location forever be a little more friendly to the new hires.

Bring together the United Airlines team

3. Great People

   May 12, 2022 - Customer Service Representative

   Recommend

   CEO Approval

   Business Outlook

   Pros

   All my co-workers were willing to teach me things I didn't know, and share jokes, merchandise shifts, share food.

   Cons

   They will identify you in a position where yous have been taught a skill but not given a chance to practice the skill with supervision. If they see you lot lath a aeroplane in one case under supervision, they consider you know it, and will send you out by yourself to receive a plane at the gate, supervise the disembarkation, get all the paperwork gear up and lath all passengers for the next flight on that plane.

   Continue reading

4. Customer Service Amanuensis

   May 31, 2022 - Pb Customer Service Representative

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Flights , trading shifts (hub stations only) health benefits 401k , room to grow and matrimony

   Cons

   Everything is seniority based. Lots of catty employees, bullying and belittling behavior from management and co workers. Unexpected Mandatory overtime , inappreciably holidays or weekends off.

   Proceed reading

5. Current Employee, more than x years

   Pros

   Dandy Benefits, such as paid vacations, health, dental, vision & life insurance. Flying benefits, flexibility to trade shifts, remote working, 401k and hsa

   Cons

   High stress, fast paced and learning the job is very difficult. Not a lot of support from direction or supervisors.

   Keep reading

6. Former Employee, more than 10 years

   Think twice

   Jun 3, 2022 - Customer Service Representativein Houston, TX

   Recommend

   CEO Approval

   Business organization Outlook

   Pros

   The task is like shooting fish in a barrel and can be done if you have staffing.

   Cons

   Micromanage Bigotry Ageist Sexual harassment Racist Are just a few of the words I would utilise to depict this company. Also never staffed.

   Continue reading

7. N/A

   May 13, 2022 - Customer Service Representative

   Recommend

   CEO Approval

   Business organization Outlook

   Pros

   Flying benefits are really the all-time matter also great coworkers

   Cons

   Not really equally flexible only overall good identify to work, it can exist flexible if you can swap shifts

8. Current Employee, less than 1 yr

   Amazing

   Apr 27, 2022 - Customer Service Representativein San Diego, CA

   Recommend

   CEO Approval

   Business Outlook

   Pros

   Great airline to work for

   Cons

   Aught bad to say about the visitor

9. Current Employee, more than one twelvemonth

   Cracking benefits

   Apr 10, 2022 - Customer Service Representativein Austin, TX

   Recommend

   CEO Approving

   Business organization Outlook

   Pros

   Flying for gratis is the best benefit and the chore is very chill.

   Cons

   Nil and then far, it's been going smoothly.

10. Pros

    Engaging with many customers. A part of their traveling experience, always able to connect and become along with new people

    Cons

    Some hours are harder to commute with

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United Airlines

Company Updates

United Airlines

698 days ago

Nosotros're excited to denote Jessica Kimbrough, who is currently our Labor Relations and Legal Strategy Managing Managing director, will take on the new role of Chief Diversity, Equity and Inclusion Officer Managing Director. She will be responsible for helping us redefine our efforts on diversity, disinterestedness and inclusion – ensuring that our programs and approach are strategic, integrated and upshot-oriented, while we continue to build a civilisation that reflects our cadre values.

Read more

Jessica Kimbrough named Main Diversity, Equity and Inclusion Officer

glassdoor.com

United Airlines

711 days ago

COVID-19

Nosotros're one of the first airlines to accept a required mask policy for everyone. When nosotros say rubber is our number 1 priority, we mean it. For more information, visit united.com/cleanplus

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Protecting others and their prophylactic

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What Does Customer Service Do At United Airlines,

Source: https://www.glassdoor.com/Reviews/United-Airlines-Customer-Service-Representative-Reviews-EI_IE683.0,15_KO16,47.htm

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